{"id":13,"date":"2025-11-25T12:36:08","date_gmt":"2025-11-25T12:36:08","guid":{"rendered":"https:\/\/getsunar.shop\/?page_id=13"},"modified":"2025-11-25T12:36:09","modified_gmt":"2025-11-25T12:36:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/getsunar.shop\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Panwar Jewellers Ukhimath \u2013 Return &amp; Refund Policy<\/strong><\/h2>\n\n\n\n<p>We value your trust and want you to shop with confidence. This Return &amp; Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through Panwar Jewellers Ukhimath.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Eligibility for Returns<\/strong><\/h3>\n\n\n\n<p>You can request a return within <strong>7 days<\/strong> of receiving your order. To be eligible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be <strong>unused, unworn, undamaged<\/strong>.<\/li>\n\n\n\n<li>It must be in <strong>original packaging<\/strong> with all tags, certificates, and invoices.<\/li>\n\n\n\n<li>Items damaged due to mishandling will not be accepted.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Non-Returnable Items<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or personalized jewellery<\/li>\n\n\n\n<li>Engraved items<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Special sale items<\/li>\n\n\n\n<li>Opened or tampered products<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Process<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us via phone\/WhatsApp\/email to raise a return request.<\/li>\n\n\n\n<li>Share order details, photos, and reason for return.<\/li>\n\n\n\n<li>Our support team will review your request within <strong>24\u201348 hours<\/strong>.<\/li>\n\n\n\n<li>Approved returns will be scheduled for pickup through our courier partner.<\/li>\n\n\n\n<li>The item must be securely packed before pickup.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Inspection &amp; Verification<\/strong><\/h3>\n\n\n\n<p>Upon receiving the product, our quality team inspects it to verify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purity matches the original invoice<\/li>\n\n\n\n<li>No damage, scratches, or use<\/li>\n\n\n\n<li>All original accessories and certificates are intact<\/li>\n<\/ul>\n\n\n\n<p>If the item fails inspection, the return\/refund will be rejected.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refund Timeline<\/strong><\/h3>\n\n\n\n<p>Once approved, refunds are processed within <strong>3\u20137 working days<\/strong> depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bank processing time<\/li>\n\n\n\n<li>Payment method used<br>Refund will be issued through the same method used during purchase.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exchange Option<\/strong><\/h3>\n\n\n\n<p>Customers may choose to exchange the product for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A different size<\/li>\n\n\n\n<li>Another jewellery item<\/li>\n\n\n\n<li>Store credit for future purchases<\/li>\n<\/ul>\n\n\n\n<p>Price differences must be settled by the customer if applicable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cancellation Policy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be cancelled within <strong>12 hours<\/strong> of placing them.<\/li>\n\n\n\n<li>Custom or made-to-order items cannot be cancelled once production has started.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Damaged or Wrong Products<\/strong><\/h3>\n\n\n\n<p>If you receive the wrong product or a damaged item, contact us immediately. We will arrange a prompt replacement at no extra cost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Customer Support<\/strong><\/h3>\n\n\n\n<p>\ud83d\udcde +91 9536092605<br>\ud83d\udce7 <a>sanjaypanwar089@gmail.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Panwar Jewellers Ukhimath \u2013 Return &amp; Refund Policy We value your trust and want you to shop with confidence. This<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/getsunar.shop\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getsunar.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getsunar.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/getsunar.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/getsunar.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":1,"href":"https:\/\/getsunar.shop\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29073,"href":"https:\/\/getsunar.shop\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/29073"}],"wp:attachment":[{"href":"https:\/\/getsunar.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}